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COVID19 FAQ

UPDATED: May 1st 2020

CAN I STILL PURCHASE FROM YOUR WEBSITE?

Yes! We are still accepting & processing orders. However delays on top of usual delivery time are expected.

 

ARE YOU GUYS SHIPPING AS NORMAL?

We are trying to. Dispatching orders takes a little longer than usual, because we had to implement various safety & social distancing measures in our warehouse. On average we aim aim to process and ship your orders in 72h.

 

ARE YOU IN STOCK ON MY MODEL PHONE CASE?

Some models of phone cases are out of stock. Cases with known re-stock date are available for Pre-order. Stock level and dispatch date is indicated on each product page straight below the price.

 

WHY IM NOT GETTING A RESPONSE?

Currently we are experiencing 5 times more customer service requests than usual. We had to quickly hire and expand our customer serivce team which we sucessfully managed to. Our team is working around the clock to get back to you. Current average response time is about 72h. We appreciate your patience and understanding.

 

WHY I HAVENT RECEIVED MY ORDER? WHERE IS IT?

We are receiving a number of inquiries related to order statuses. Please note that to ship our parcels we are using National Postal services. Due to COVID-19 airline companies has cancelled more than 70% flights. Planes are used for international postal parcels to reach destination country. Due to implemented strict regulations, border control and airplane industry disruption postal parcels may experience a delay.

Usual delivery times, after order dispatched are:

    • Europe: 1-2 weeks.
    • United States: 2-3 weeks.
    • Rest of the world: 2-4 weeks.


Lithuania Post notified us that expected delays on top of usual delivery time are:

    • Europe: 1 week
    • Rest of the World: 1-3 weeks.


We know the delivery is way longer than you would expect, but this is something out of our control due to worldwide chaos caused by ongoing COVID-19 outbreak, that is affecting life of each and every one of us. Meanwhile, we are working on faster shipping option for our customers like DHL Global Mail, which will allow your parcel to reach you 2 times faster. This is set to launch early June.


This page will be updated once we have any new information.

Stay Safe,
BURGA Team

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