How can I pay for your products?
We accept PayPal and all major debit or credit cards such as VISA, MasterCard, Maestro etc.
I have problems with the payment process. Help me.
If you experience any problems concerning the payment, please contact us and give as much information about your order as you can. We will try to fix this.
SHIPPING & DELIVERY
What countries do you ship to?
We ship to majority of countries worldwide.
Some countries has suspended shipping due to COVID, including Australia, New Zealand. We will resume shipping here once we are allowed to.
Can I get free shipping?
We have free shipping for all orders above 40EUR.
How much does the shipping cost?
Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase, during the checkout process.
How long does the shipping take?
If you live in Europe, shipping usually takes 3-10 business days. If you live across the ocean (the USA or Canada), it may take 7-18 business days for the item to reach you. Please note that the delivery time may be influenced by the busy seasons (Christmas or other holidays), so there may be a slight delay during this period of time.
I have not received my order even though the estimated delivery time has passed. What do I do?
If your item is taking too long to arrive, please contact us and we will immediately offer you a solution.
Can I get the tracking information?
All of our orders are being shipped with fully tracked services. Tracking number must have arrived to your email with shipping confirmation email.
I want to return the item. How can I do it?
If you want to return the product, please contact us and provide a reason for it.
When can I return the item?
Here is our return policy, where you will find all the cases when we accept returns.
What is your return address?
Please contact us before returning the item, because we do not accept returns without a prior confirmation. However our return address is: BURGA, Gaiziunu g. 5-423, Kaunas, Lithuania LT50129
What are your cases made of?
Our snap cases are made of hard plastic (polycarbonate), and our tough cases are dual layer, made of shock absorbing TPU inside and outside is hard plastic(polycarbonate) shell.
Which phone models do you have cases for?
We make cases for all the iPhones starting from iPhone 6, for all Samsung Galaxy phones starting from S7 and other Android phones.
Who designs BURGA cases?
Our cases are created by a our internal team of graphic designers that are highly passionate about latest trends in fashion and style. Cases are being manufactured and shipped in our factory in EU Lithuania.
I want to collaborate with you.
If you are interested in doing business with BURGA, you can email us at firstname.lastname@example.org and we will consider your proposal.